Legal

PRIVACY POLICY

Last updated: November 10, 2026

Who we are

Thomas Town Digital ("we", "us") is a marketing agency based in Charlotte, NC. We provide SEO, paid advertising, websites, and automation services to home service businesses. This policy covers thomastowndigital.com and the services we provide to our clients.

Information we collect

Information you give us. When you fill out a form on this site (contact form, free tools, or resource requests), we collect what you enter. This can include your name, email address, phone number, business name, website, service area, budget, and your message.

Visit and campaign information. When you submit a form, we also record how you found us. This can include UTM parameters and ad click IDs (such as gclid or fbclid) from the link you used.

Cookies and analytics. This site uses Google Tag Manager, which can load Google Analytics and advertising tags. These tools use cookies and similar technology to measure visits and ad performance. Some forms use Cloudflare Turnstile to block spam, which checks your browser and IP address.

Client account data. When a client hires us, they may give us access to their advertising and analytics accounts (for example Google Ads, Meta, Microsoft Advertising, Google Analytics, and Google Search Console). We access this data only to run and report on that client's marketing.

How we use information

To reply to your request and talk with you about our services.
To send you a resource or tool result you asked for.
To send follow-up emails about our services. You can unsubscribe at any time.
To build, run, and report on advertising campaigns for our clients.
To measure and improve this website and our own marketing.
To prevent spam and abuse.

Data from Meta and other ad platforms

We use the Meta Marketing API and similar tools from Google and Microsoft to create, manage, and report on ad campaigns in ad accounts that our clients own and have given us access to.

We use this data only to provide services to the client who owns the account.
We do not sell this data, and we do not use one client's data for another client.
Lead form submissions from a client's ads belong to that client. We pass them to the client and keep them only as long as needed to provide our services.
A client can remove our access at any time in their own platform settings.

How long we keep information

We keep lead and contact information for as long as we have a business reason to, such as an open conversation or an active client relationship. When it is no longer needed, we delete it. Client account access ends when the client removes it or the engagement ends.

Your choices and data deletion

You can ask us to see, correct, or delete the personal information we hold about you. This includes any data we received through Meta, Google, or Microsoft.

To ask for deletion:

Email jared@thomastowndigital.com with the subject "Data deletion request".
Include the name, email address, or phone number you used, so we can find your records.
We will confirm and delete your data within 30 days.

To stop marketing emails, use the unsubscribe link in any email. To limit cookies, change your browser settings or use your browser's privacy controls.

Security

We use reasonable steps to protect information, such as access controls and encrypted connections. No method of storage or transfer is fully secure, so we cannot promise absolute security.

Children

Our services are for businesses. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed.

Contact us

Questions about this policy? Email jared@thomastowndigital.com, call (980) 375-2733, or use our contact page.